Frequently Asked Questions:

1. What's new in ZoneAlarm Pro 7.1?
2. How can I get ZoneAlarm's antivirus solution?
3. What system requirements are necessary to run ZoneAlarm Pro 7.1?
4. Why does ZoneAlarm have a policy to end support for operating systems?
5. How do I upgrade to ZoneAlarm Pro 7.1 if I'm already running an older version?
6. Does ZoneAlarm have a Glossary of Terms?
7. Where can I purchase ZoneAlarm Pro 7.1?
8. How can I get help if I have a question?

1. What's new in ZoneAlarm Pro 7.1?

ZoneAlarm Pro 7.1 works on the Windows Vista operating system. Due to the different needs and functionality of the Vista operating system, some features and functionality on 2000/XP may differ on Vista. The following secondary features were removed in ZoneAlarm Pro 7.1 to focus on providing a security-specific solution for Vista. Some of these features may be provided in future versions for Vista customers or are currently part of the Vista operating system.

• Spy Site Blocking
• Privacy Protection
• MailSafe/Email Security
• ID Lock

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2. How can I get ZoneAlarm's antivirus solution?
ZoneAlarm's antivirus solution is included in ZoneAlarm Internet Security Suite and ZoneAlarm Antivirus.

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3. What system requirements are necessary to run ZoneAlarm Pro 7.1?

System Requirements:
Listed below are the complete system requirements, email protocols, and IM clients supported by ZoneAlarm software products.

Vista (32-bit):

• Pentium III 800 MHz or higher
• Minimum system RAM: 512 MB
• 50MB of available hard disk space. Internet access.

Windows XP/2000 Pro:

• Pentium III 450 MHz or higher
• Minimum system RAM: 128 MB
• 50MB of available hard disk space. Internet access.

Supported protocols for email protection:

• POP3 (Incoming only) — available in all ZoneAlarm products
• SMTP (Outgoing only) — available in all ZoneAlarm products except free ZoneAlarm
• HTTP (Junk email filtering in conjunction with Outlook or Outlook Express) — available in ZoneAlarm Internet Security Suite only
• IMAP4 (Incoming only) - IMAP4 is not supported for virus scanning of email. — available only with ZoneAlarm Antivirus and ZoneAlarm Internet Security Suite

Supported browser:

Internet Explorer 5.5, 6.0 SP1, 6.0 SP2, 7.0 SP2
Netscape Navigator 7.2, 8.0 Beta
FireFox 1.00 and higher
MSN Explorer 6.0 and higher
AOL 9.0

Compatible IM clients: (on Windows 2000 and XP)

MSN 6.2.0205 and higher
Windows Messenger 4.7.0.2009 and higher
Yahoo! IM 5.5.1226 and higher
Yahoo! Japan IM* 5.1.0.1095 and higher
AOL IM 5.2.3292 and higher
ICQ Pro 2003b and higher
ICQ Lite 5.0 and higher
Trillian (/MSN/YIM/AIM/ICQ) 0.74i and higher
Trillian Pro (/MSN/YIM/AIM/ICQ) 1.0 and higher
GAIM (/MSN/YIM/AIM/ICQ) 0.74 and higher
Miranda (MSN/YIM/ICQ) 0.3.2 and higher

* Japan Yahoo IM doesn't work with non-Japan Yahoo's ID and it uses different process: "YPagerJ.exe”

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4. Why does ZoneAlarm have a policy to end support for operating systems?

This policy is in place for several reasons:

• Older operating systems, even when still supported by the creating company, often have technical limitations that make it impossible to properly protect our customers using new and advanced ZoneAlarm technology.
• When the creating company stops fixing the new “holes” discovered by hackers in its operating system, customers are much more vulnerable to attack. 
• ZoneAlarm strongly encourages its customers to adhere to a “best practices” approach to security, where each best practice that’s upheld makes the customer much less likely to fall victim to attack; and every best practice ignored makes the customer much more vulnerable.  Keeping software, including the operating system, up-to-date with the latest security patches is an essential best practice.

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5. How can I upgrade to ZoneAlarm Pro 7.1 if I'm running an older version of ZoneAlarm Pro?

If your subscription for ZoneAlarm Pro is still active (meaning it has not expired), you are entitled to upgrade to ZoneAlarm Pro 7.1 for free.

If your subscription has expired, you must purchase ZoneAlarm Pro 7.1. You may install ZoneAlarm Pro 7.1 on top of a previous version of ZoneAlarm Pro.

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6. Does ZoneAlarm have a Glossary of Terms?

Yes, this glossary presents terms that are commonly used in ZoneAlarm Internet Security Suite.

• Administrative Account —The login account and associated properties assigned to administrators of computers.
• Alert —A message displayed in a popup dialog at an endpoint computer as the result of a security exception or violation. Alerts generated can be firewall-related, program-related or MailSafe-related.
• Blocked Zone — A Zone to which known security threats can be directed. Computers and networks placed in the Blocked Zone cannot communicate with an endpoint computer in either direction. See also: Internet Zone, Trusted Zone
• Event — An item entered into the ZoneAlarm Internet Security Suite log or appearing as an Alert.
• Gateway —A network point that acts as an entrance to another network. In a company network, a Virtual Private Network (VPN) device may protect access by dial-in users, or a proxy server may act as a gateway between the internal network and the Internet. A gateway may also be any machine or service that passes packets from one network to another network or across the Internet.
• Internet Zone —Includes all non-trusted entities—any computer anywhere on the Internet that is able to send data to the user’s networked computers or receive data coming from them. Members of this Zone are not defined, as it consists of anything not defined in the Trusted or Blocked Zones. The Internet Zone inherently allows access unless the user specifically blocks an activity or traffic type. See also: Blocked Zone, Trusted Zone.
• Local Zone —see Trusted Zone.
• Lock (Internet) —A protective feature that locks activity to and from the Internet when a protected endpoint computer is unattended for a configurable length of time. When the lock is on, no data can enter or leave the endpoint computer through connections to the Internet, unless the pass lock attribute is set for the program involved.
• Malware — Trojan horses, viruses, worms and other malicious code specifically created for the purpose of a) causing damage to computers, b) bypassing legitimate security tools and/or c) taking advantage of software/hardware vulnerabilities.
• Pass Lock — An optional program protection property that allows a given program to continue to access the Internet when the Internet Lock is engaged.
• RADIUS — Remote Authentication Dial-In User Service enables remote access servers to communicate with a central server to authenticate dial-in users and authorize their access to the requested system or service.
• TooLeaky — A proof-of-concept test utility that demonstrates a theoretical vulnerability in personal firewalls by taking control of trusted applications. The Advanced Program Control in ZoneAlarm Internet Security Suite stops TooLeaky.
• Trojan horse — A remote administration tool used to infiltrate and seize control of a computer attached to the Internet or a network.
• Trusted Zone — the domains, IP addresses, IP ranges and subnets of sources defined as permissible traffic through the firewall. See also: Internet Zone, Blocked Zone.

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7. Where can I purchase ZoneAlarm Pro 7.1?

You can purchase ZoneAlarm Pro from our Web site (www.zonealarm.com).

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8. How can I get help if I have a question?

ZoneAlarm offers several methods of support to our user base:

• Customer Service —available to help you with purchase information, license key questions, billing, downloading issues, or refunds. For assistance with your recent purchase of ZoneAlarm software, including billing questions, refunds and adjustments, download issues, or use of license keys click here.
• Instant Support —online chat with a virtual technical support agent; includes FAQs for each product. Click here.
• ZoneAlarm Technical Support by Product —provides FAQs about various hot issues.
  If you have technical questions about ZoneAlarm® Internet Security Suite, ZoneAlarm® Pro, ZoneAlarm Antivirus, ZoneAlarm®, IMsecure™ Pro, or IMsecure™, including installation, uninstallation, or interoperability issues, please visit the Technical Support area of this website. You may also contact our technical support group via fax at +1 415 343 0057.
• User Forum —provides users of all ZoneAlarm and IMsecure products the ability to share ideas and support each other. This is not an official publication of ZoneAlarm, which is not responsible for the content posted therein. Enter forum.
• Premium Telephone Support —charged to your phone bill or credit card, may be obtained by dialing 1-900-988-ZONE (9663) or 1-877-365-ZONE (9663).
  
  
  

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